The Basics of UCaaS

When upgrading to UCaaS, enterprises must choose between multi-tenancy and single-tenancy options.

Just a little over two decades ago, email was revolutionizing the business world. While it has been in existence around four decades, it was the second half of the 1990s that ushered in a new wave of communication with a quick turnaround time. Now, Unified Communications as a Service (UCaaS) is introducing a new round of disruption that is transforming the ways enterprises communicate.

What is UCaaS? UCaaS is a cloud solution that streamlines all communication formats into a single application. It offers a number of benefits over a traditional phone system, such as cost savings, collaborative tools and shared workspaces, scalability, and integration with other cloud solutions.

UCaaS communications are transmitted over the internet, using Voice over Internet Protocol (VoIP) technology. This is in contrast to traditional telephone service run over copper wiring. The use of VoIP allows UCaaS to be accessed from anywhere, anytime, as long as the user has a valid log-in and connectivity.

One of the benefits of UCaaS is its role in virtually eliminating geographical considerations in hiring. Employees are able to access communication tools from wherever they prefer to work, and UCaaS applications make it easy for virtual teams to connect. Enterprises save not only on the calls themselves, but also on travel costs for meetings and training.

Single-tenancy versus multi-tenancy: One of the key considerations when implementing UCaaS is deciding whether to use a multi-tenancy or single-tenancy model. Multi-tenancy means multiple clients share a single instance of the cloud application as well as the cost of upgrades and maintenance. While multi-tenancy is often a more affordable option, there can be concern about the level of security and whether a breach in one cloud client’s data may impact the other clients.

Single-tenancy is more secure than multi-tenancy, because only that client has access to their data. The downside to single-tenancy is that the client must pay for upgrades, and because it is more customizable, it is more expensive in general.

The benefit of innovation: In many cases, enterprises discover that they save money by implementing UCaaS. The cost savings come in the form of a reduced monthly bill compared to a legacy phone system. There are also savings related to maintenance that is outsourced to the UCaaS provider and no longer falls on the shoulders of the IT department. The true financial benefit lies in the innovation potential inherent in UCaaS technology. From streamlining communications and collaboration to opening up new opportunities for revenue, UCaaS may show savings on an invoice, but there is even more potential in its adoption.

If your enterprise is considering a communications upgrade and evaluating UCaaS, contact us at Compass Solutions. From helping you determine your needs and establish your goals for a new solution to walking you through a seamless implementation, we are the agent you need for a stress-free process.

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