Wondering if new voice communications technologies like SIP or VoIP would benefit your company? With so many VoIP and SIP options on the market, it can be hard to know which is best for you.
At Compass Solutions, we can help you choose the right voice communication technologies for your business.
What is VoIP?
VoIP, short for “voice over internet protocol,” allows voice communications to go out over an internet connection/IP network instead of traditional phone lines and PRIs. VoIP can be a replacement option for your entire phone system as well as just traditional phone line services.
What Benefits Can VoIP Provide?
- Cost savings. VoIP can have significant cost savings impact, replacing more expensive phone lines and PRIs, and allowing you to never have another capital expense or maintenance contract for a phone system.
- New features. VoIP service providers build features directly into the interface software, so many features that are often only seen on premium telephone packages–if even found at all–are available with VoIP service.
- Ease of use. VoIP service is heavily software-based, which means it’s readily available as part of a cloud-based system. A cloud-based system is usually managed remotely, which keeps expenses down and reduces maintenance.
- Portal Control. Manage your entire phone system (moves, adds, changes, new users, call routing, voicemail) from a single log in. No service calls, no waiting for a technician. Allow your users to customize their services to maximize your investment and their experience.
- Mobility. VoIP is internet-based, so you can access your phone system through any internet connection and from multiple devices, no matter where you are in the world.
What is SIP?
SIP, or “session initiation protocol,” is similar to VoIP in that it uses the internet as a means to establish communications. However, it differs in that it establishes a “trunk” between two locations, referred to as SIP trunking.
What Benefits Can SIP Provide?
- Simplify technology needs. Using SIP means no need for several different technologies, including Basic Rate Interfaces (BRIs), Primary Rate Interfaces (PRIs), and more. Plus, there’s no longer a need to have separate voice and data connections, as the two can work on the same data network.
- Every call is a local call. Since SIP uses trunking, the end result is that the distance portion of a call goes over the internet to a normal telephone network in the immediate area of the call target.
- Central management. Management of your voice services (changing where a number rings, automated attendant changes, adding capacity, etc.) is done through a website so you can make changes instantly from anywhere. No more six-week long change orders and waiting on the phone company.
- Telephone number mapping. With telephone number mapping, or ENUM, the system automatically looks up telephone numbers to see if these match a current SIP address.
- Cost savings. Since SIP trunking replaces PSTN gateways, you save on telephony and upgrade costs.