Compass focuses on key areas vital to the tech success of businesses in the enterprise space. Our solutions highlight the best emerging technologies and the most effective options for your technology ecosystem, helping you deliver more value faster to the enterprise.
Our 5 C’s Practice Areas
The right contact center technology is vital for your company to provide a great customer experience. The demand for a high-quality, comprehensive customer experience requires multiple touchpoints and channels to meet customers where they are. Today, businesses must have an integrated CX, which is best created with a robust contact center platform.
With the rise of AI, new possibilities for improving CX have emerged. Compass can provide softwares that can screen calls, listen for incidence of keywords and verbal inflections, provide analytics and tools for training, and automate call review. AI tools like these can screen calls for phrases of interest, a new avenue for collecting marketing data that can put your company on the cutting edge of customer demand.
Streamlining your customer communication tools into one omni-channel platform and leveraging cutting-edge features and tools can be a challenge for any IT department to negotiate.
You can leverage their talent by working with these providers, ensuring that your organization stays safe and secure without hiring in-house. There is an unprecedented level of responsibility placed on IT professionals to maintain strong security posture, but with scarce qualified resources and quickly-evolving threats, maintaining that posture is nearly impossible to do alone. Leveraging the right provider reduces liability and protects your company’s sensitive data.
Our services include:
- 24/7/365 Security Operations Center (SOC)
- Managed security
- Threat and risk assessment
- Incident response and remediation
- DDoS mitigation
- End-user protection
- Identity and authorization management
- Support for event notification and remediation
The industry standard for Voice is changing. The typical user has traded their desktop phone in favor of collaboration tools like MS Teams, Zoom and Google. You can adapt with innovative Voice solutions that enhance collaboration and productivity.
Companies want the ability to collaborate anywhere, anytime– connecting those working from home or in other geographic locations with each other, local office staff, and customers. This ranges from cell phones to desktop computers and everything in between. Our services cover the full spectrum of collaboration.
Migrating to the cloud from on-premise servers is a fundamental step in digital transformation. Public and private cloud solutions are the most cost-effective model for hosting the applications that power your business. You’ll optimize performance with a scalable and high-availability solution that is also redundant and secure, reducing cost, eliminating CapEx, and ensuring business continuity.
We offer Cloud services including public, private and colo.
- Colocation/Data Center Providers
Connectivity is no commodity. To make your tech stack work and make applications available to your users, you need reliable, diverse, and cost-effective connectivity solutions. From private, dedicated circuits to broadband cable and software-defined network solutions, finding the right connectivity solution is as strategic as any other service in your technology architecture.
- Broadband Cable
- CDN – Content Distribution Networks