Showing results for “Tag: call center”

Choosing Call Center Technology That Improves Customer Service

If you truly are committed to being customer-centric, you have to put into place all the moving parts that allow you to take care of those customers. One of the highest functioning tools going toward this effort is the call center, so make sure yours has the best technology for quality service to meet customers’ personalized needs. Improving Technology in Call Centers If you’re running a normal 9 a.m. to

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The Benefits of Combining UCaaS With CCaaS

The widespread use of cloud technology means enterprises are becoming more likely to search out ways to capture the as-a-service benefits they enjoy in one application and experience them in additional areas of the business. Unified Communications as a Service (UCaaS) is receiving a lot of attention because it provides not only cost savings, but also the opportunity to improve productivity and innovate. Some enterprises are finding even greater benefit

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