Whether you’re still using a legacy phone system that’s about to come up for contract renewal or you’re just starting out with a new business, you should consider upgrading to Voice over Internet Protocol (VoIP). The benefits of VoIP for businesses are numerous and can help you both save money and introduce improved productivity right away.
What is VoIP? VoIP is simply the transmission of voice calls as data packets over an internet connection. While the technology has been available for about 20 years, it has been increasingly adopted as companies see an increase in remote workers and integration between cloud phone systems and other cloud solutions. In its initial variations, there were some quality issues with VoIP, but its performance is now equal to or exceeds that of a landline.
The benefits of VoIP for businesses include the following:
Scalability: If your business experiences any seasonality or if you hope to grow in the future, you’ll appreciate the ease with which you can add or remove users from a VoIP system. You only ever pay for the number of users you need, and that number can be adjusted in a manner of minutes.
Supporting mobility: Companies are increasingly finding that attracting the best talent means thinking beyond salary to benefits like work flexibility. VoIP supports remote and mobile employees because they only require a valid log-in and internet connectivity to utilize your VoIP systems. In addition, options like video conferencing empower virtual teams to collaborate without the cost and time required for travel.
Reduced costs: Businesses may experience the greatest benefit related to cost savings because the effect is immediate. There’s no initial investment in hardware, and invoicing is consistent each month. You’ll pay a subscription fee that includes your local and long-distance calls, with no surprise charges for upgrades or hardware maintenance.
Advanced features: Many features come with standard VoIP without requiring an upgrade to unified communications (UC). For instance, you can set up call forwarding or a digital receptionist so that customers will never realize that it’s a small staff manning your phones. Your calls can all come in through a single phone number, providing a consistent, professional image to the public.
To learn more about how implementing VoIP helps businesses reach their technology objectives with a lean IT budget, contact us at Compass Solutions.