Enterprises are identifying a need for omnichannel strategies that deliver a consistently superior customer experience across all points of contact. Too often, the discussions around these strategies tend to be limited and simplified – missing the possibility for a comprehensive approach to data management and utilization. It’s not just about servicing the customer but also about businesses having the insight they need to make strategic decisions about which channels are best delivering on … [Read more...]
Seeing Your Digital Transformation in a New Light
While technology is advancing at a rapid rate, adopting the new technology and properly using it occurs at a much slower rate. That’s why digital transformation can be such a burden on companies that aren’t quite prepared to roll it out smoothly. There are several issues that become commonplace in digital transformation, ranging from a lack of skills among team members, to lack of buy-in from C-suite executives, to indecision and poorly defined goals. For many IT professionals and business … [Read more...]
Challenges Remain for Voice Services
There have been technological leaps when it comes to voice services as they tap into the scalability and agility of cloud capabilities. Many enterprises are shifting to hosted services and watching their communications costs plummet while enjoying a broad range of features and collaboration tools. Even as voice services advances, there are three major areas where there are still significant challenges: Voice Bots Powering Spam Calls: Just as enterprises appreciate the ability to … [Read more...]
Data Security: Steps Toward a More Secure Environment
Data security regulatory requirements are keeping many organizations on their toes, but beyond staying within statutory guidelines, businesses should focus on putting up safeguards that limit the possibility of a breach. They also need to be ready to react to any security situation in a timely manner. Know the Threats There is more than one way to get into your system, and hackers will try every possible scam to do it. The playing field changes often, which is why you need to keep your ear … [Read more...]
Staying Safe in the Age of IoT
There’s a push to get everything connected. This push is evident in how many devices, including smart televisions, security systems, sensors, and printers, are connected to the internet in the average office environment today. Wi-Fi security has to be a concern, as these devices can unwittingly become ports of entry for hackers. If you’re currently undertaking an Internet of things (IoT) initiative, the success of that project weighs heavily on network operations and cyber security … [Read more...]
Virtual Networks Answer the Connectivity Demand of the Cloud
The new reality of the cloud environment demands virtual networks that are easily configurable and optimizable and which can prioritize agility for a changing set of connectivity demands. The growing bandwidth needs of cloud solutions and performance requirements that vary among each type of application need a network approach that can change quickly and offers a high level of visibility to administrators. From video and Internet of Things (IoT) to voice and commerce solutions, the shift to … [Read more...]
Is Your SDN Validation Strategy Adequate?
Software-defined networking (SDN) is based on an approach that separates the control plane from the forwarding plane, with the purpose of managing multiple devices through the control plane. It’s a way to address some of the increasing complexity surrounding the network in the cloud era, improving agility and programmability with better visibility into network activity. There are five key elements that distinguish SDN from other types of networking: Abstraction of the control layerDesign … [Read more...]
Hosted VoIP Is About More Than Cost Savings
The transition to a cloud solution often begins with a search for cost savings. While cost savings are generally a reality with cloud migration, what begins as a budget-focused move often turns out to be more of a strategic transformation. This is particularly true when it comes to hosted Voice over Internet Protocol (VoIP). As companies bump up against contract renewal time, they begin exploring new technology and find that with hosted VoIP, their costs can be dramatically slashed while … [Read more...]
Three Solutions to Network Management Complexity
Network management in the cloud, hybrid, and multi-cloud era is a tangle of virtual, physical, and cloud infrastructure. Enterprises are utilizing new technology through software-defined wide area networking (SD-WAN) and network function virtualization (NFV), as well as edge computing techniques. While these are incorporated to provide a competitive edge, they also complicate and bog down network operations. With multiple providers, platforms, and wireless networks all in the mix, network … [Read more...]
Human Error Is the Biggest Threat to Cyber Security
Educating employees about the dangers that lurk in the cyber world can be an important aspect of keeping your data safe, but it’s not the only way to approach cyber security. In fact, according to a study by Oracle titled “Security In The Age of AI,” protecting your data, applications, and mobile devices, among other things that connect to your network, and adopting automated solutions, including artificial intelligence solutions, can be the most powerful tools in your arsenal. Human error, … [Read more...]
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