The Only Tool You Need to Help You Navigate Technology Change
Compass Solutions was founded in 2001 to bridge the gap between the dizzying array of technology options and suppliers and what your company needs. We sit on your side of the table and with over 25 years of experience, and having gone through the process 3-5 times a week that you go through every 3-5 years, our team has turned our knowledge and experience into a process of implementing solutions and services that best serve our customers in the enterprise space.
We are a trusted and agnostic partner that is data and process-driven. As a third party that augments your team and site between you and the providers, we are a consistent source of guidance, institutional knowledge, and support.
Our 4 Cardinal
Directions of Value
- Project Management
- Account Management
In each of our four Cardinal Directions of Value, we demonstrate the quantifiable return on the trust and faith you place in us as your advisor and partner. We track time spent on your projects against the outcomes delivered to ensure quality of service. Our clients walk away with a provable, repeatable process that empowers them to direct future technology decisions with confidence.
Our Values are at the
Core of our Services
OWNERSHIP AND COMMITMENT
We take ownership of the process and outcomes associated with our clients’ technology lifecycle and are committed to delivering the right solution at the right price and terms, and creating a seamless and supported experience for them and their stakeholders.
RESPONSIVENESS AND AVAILABILITY
To deliver on our commitments to our clients and their stakeholders, we maintain availability on nights, weekends, and holidays. We know that their operations and their needs don’t work on a 9-5 schedule, and neither do we. Our clients can expect quick responses and actions from us.
TRUSTWORTHY AND TRANSPARENT
We maintain long-term relationships with our clients and, in addition to the value we create for them, it’s because they have learned to trust implicitly that we have their best interests in mind and that we do what we say we will do. The value we deliver is tracked and quantified, and we share it with our clients.
PROCESS ORIENTED AND DATA DRIVEN
We’re not selling a product or a service, we’re selling a process and the outcomes that can be achieved with it. It’s a proven framework that can be applied to any technology for design, procurement, implementation, and support. We leverage our database of data from thousands of transactions and the data provided by our market-leading partners to help our clients make fast, informed decisions.
CONSISTENCY And CONTINUITY
Sales reps and account managers come and go at the providers. In fact, providers come and go as well. And there is always turnover in IT departments. We maintain all of our clients’ inventories, agreements, and institutional knowledge over time, becoming the consistent and constant figure in the IT value chain. And we show up day in, day out, delivering the same high level of service without fail.
Your Lead Navigator
Marty Lyman - President and Founder
Marty has over 30 years of experience in the industry and applies his experience to every engagement and remains involved throughout the life of the relationship.
Your Account Team*
Every account gets a dedicated:
Quarterback of your account, setting strategy, managing the procurement process, and providing the consulting services.
Project and Account Manager
One single point of contact that coordinates all aspects of the implementation, support, and management of your solution throughout the entire lifecycle with no handoff. They are yours for life.
We leverage 16 Sales Engineers with deep experience and real-world deployment expertise in all disciplines and aspects of IT, cloud, and telecommunications infrastructure.
*Oversight by Marty Lyman